Refund Policy

1. Overview

This Refund Policy explains when refunds are available for paid LIKAS subscriptions. Subscriptions are billed through Stripe. If you have questions about a charge, email contact@likas.app before disputing it — we can usually resolve issues faster directly.

2. Free Trials

If we offer a free trial, you will not be charged until the trial period ends. You can cancel at any time during the trial to avoid being charged. If you do not cancel before the trial ends, your subscription begins and the first payment is processed through Stripe.

3. Cancelling Your Subscription

You can cancel your subscription at any time from your billing settings. Cancellation stops future renewals. You will continue to have access until the end of your current billing period.

4. Refund Eligibility

• Monthly subscriptions: You can request a refund within 7 days of a renewal charge if you have not materially used the service in the new billing period. We will review and process eligible refunds to your original payment method through Stripe.
• Annual subscriptions: You can request a pro-rata refund of the unused portion of your annual plan within 14 days of a renewal charge, less any applicable fees, if you have not materially used the service in the new period.
• Trials: Since no charge is made during a trial, no refund is needed — simply cancel before the trial ends.

5. Non-Refundable Items

• Charges for a billing period where the service was materially used.
• Charges more than the refund window described above.
• One-time purchases or add-ons, unless required by applicable law.

6. How to Request a Refund

To request a refund, email contact@likas.app with your account email, the charge date, and the reason for your request. We will respond within a reasonable time and process eligible refunds through Stripe to your original payment method. Depending on your bank, refunds may take several business days to appear.

7. Chargebacks

Please contact us before initiating a chargeback. Chargebacks can delay resolution and may result in account suspension. We are committed to resolving billing concerns directly and promptly.

8. Legal Rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws in your jurisdiction. If local law requires a longer refund window or additional rights, those rights apply.

9. Changes to This Policy

We may update this Refund Policy as our plans and billing practices evolve. Material changes will be reflected by an updated "Last updated" date. Refund requests are evaluated under the policy in effect at the time of the charge.