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Bookings & Scheduling

How to Fill Last-Minute Appointment Openings

Cancellations don't have to mean lost revenue. Here's how to fill gaps quickly without discounting everything.

4 min read

A cancellation an hour before the appointment is one of the most frustrating parts of running a schedule. With the right habits, those gaps become recoverable.

Keep a waitlist

When someone asks for a time you don't have, offer to message them if an opening comes up. Most will say yes.

Notify the right people first

Don't blast every customer. Reach out to people who recently asked for that time, or regulars due to rebook.

Offer the slot, not a discount

Leading with availability reads better than leading with a deal. Customers respond to convenience more than markdowns.

Automate the notification

LIKAS can send a fill-the-gap message automatically when an opening appears, so you're not scrambling between clients.

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