Acquiring a new customer costs far more than bringing an existing one back. The businesses that grow steadily are the ones that get good at the second visit.
Book the next visit before they leave
The easiest time to book a customer again is while they're still in your chair. Offer it as part of the checkout, not an afterthought.
Remember the details
Notes and preferences make a customer feel known. LIKAS stores these on the customer profile so anyone on your team can pick up where you left off.
Follow up at the right moment
A short message a few days after a visit shows care and opens the door to rebooking. Automate it so it always happens.
Ask for reviews after great visits
Reviews bring new customers in, but they also reinforce the relationship with the customer who just left one.
Flag when someone is due back
If a customer usually returns every six weeks and it's been eight, that's a signal. LIKAS surfaces rebooking opportunities automatically.
Make rebooking effortless
A booking link in your follow-up message means a customer can rebook in two taps without a phone call.