Customers rarely tell you when they're ready to come back. They just… don't, until something else gets their attention. Catching the window matters.
Look at their usual rhythm
If a customer comes in every five weeks, week six is when a nudge is welcome — not week ten.
Watch for silence
A customer who was regular and suddenly isn't is the most important signal in your CRM. It usually means a competitor filled the gap.
Tie it to the service
Some services have natural return cycles (color, lashes, treatments). Let the service, not a guess, set the rebook window.
Let LIKAS flag it
Instead of reviewing every customer by hand, use rebooking opportunities to surface only the people worth reaching out to this week.
See it in LIKAS
See how the related LIKAS feature works and how it connects to the rest of the system.